Comments on: Cutting Edge Customer Service

By: dboy11368

dboy11368 — Fri, 14 Aug 2009 14:04:21 +0000

wow, customer …
wow, customer service next day, problem solved day after… (and with hand written message) thats some insane service there… (Lol, you can’t get a hold of an AOL employee for more than a minute)

By: camswitzer

camswitzer — Fri, 14 Aug 2009 14:04:21 +0000

Sorry, I didn’t get …
Sorry, I didn’t get a reply here. Could you send me a private message? Thanks.

By: brycat61

brycat61 — Fri, 14 Aug 2009 14:04:21 +0000

Cam I replied back …
Cam I replied back to you reply, it seems to not have posted?

By: camswitzer

camswitzer — Fri, 14 Aug 2009 14:04:21 +0000

My wife and I …
My wife and I import from Italy (because we can’t get it anywhere else! - that’s how local it is) about 80lbs per year in 12lb wheels, JUST FOR US. That’s how much we love it. But the euro is killing us and the price of the cheese has increased 50%. Add the shipping to that which is equal to the cheese, and it is extremely expensive as a “treat”. So we try to go easy on it, but it’s soooooo goooooooooodddd…….

By: camswitzer

camswitzer — Fri, 14 Aug 2009 14:04:21 +0000

By the way… if …
By the way… if you could recommend a link of the kind of cheese slicer you mean, I’d love to look at it. I have the kind that is wired and designed to cut soft cheese like mozzarella, but I haven’t found anything else that works for this very very hard cheese. BTW, did you know that this cheese, although of the parmigiano family actually does not melt, even if grated? Have you ever tried this cheese? Stravecchio, or Vecchio, from PIAVE. It … well nothing beats this cheese.

By: camswitzer

camswitzer — Fri, 14 Aug 2009 14:04:21 +0000

Brycat - Thanks! We …
Brycat - Thanks! We have one of those big putty-knife cheese cutters that go with this very hard cheese. We also have one of those other cheese knives that look like a mini ghurka … thing. But what the cook knife does that none of the others we have tried can do, is allow me to slice from that chunk you saw, very thin slices. We had a very expensive Japanese knife that was sharp on both edges (this is one-sided) and it was heaven for cutting cheese). I really appreciate your comment. Thanks!

By: brycat61

brycat61 — Fri, 14 Aug 2009 14:04:21 +0000

Thats excellent …
Thats excellent service, as a professional Chef for a hotel, its nice to be able to get that kind of action when one of your cutlery malfunctions. May I suggest a cheese slicer for future fromage endeavors,I find them to be a bit more accurate then using a knife. okay thats my two cents, I apologize, I always enjoy your video’s by the way.

By: KatDrama

KatDrama — Fri, 14 Aug 2009 14:04:21 +0000

Now THAT’S great …
Now THAT’S great customer service! On the plus side you have a new letter opener! Lol XD

By: camswitzer

camswitzer — Fri, 14 Aug 2009 14:04:21 +0000

It really was …
It really was strange. It just… seriously.. went “click”. And that was it!

By: yennyennyennn

yennyennyennn — Fri, 14 Aug 2009 14:04:21 +0000

thank goodness your …
thank goodness your hand was not hurt