Scott McKain — Customer Service Lessons from “Taxi Terry”

Posted on August 22nd, 2009 by admin in marketing service |

Business leader and #1 bestselling author Scott McKain speaks to a national sales audience of a top retailer and shares insights gleaned from an experience with a one-of-a-kind cab driver, “Taxi Terry.”

Duration : 0:6:31


[youtube 7XNFYBB1j_Q]

4 Responses

  1. DeeeAnnna01 Says:

    STATS. Because you …
    STATS. Because you expect your CSR to provide exceptional service, resolving the customer’s issue and on to the next customer in 600 seconds. If not you threaten to fire them because they take too long with one customer. You asked!

  2. markbowser1 Says:

    Awesome!! Great …
    Awesome!! Great advice! Follow it and your business can soar to new heights. Scott McKain is one of the best business minds and speakers in America.

  3. alanridgley Says:

    i am an ex-london …
    i am an ex-london cabbie & i can think of a few ‘taxi terrys’,always looking for return journeys to heathrow/gatwick/luton/standstead.lol lol

  4. bart2street Says:

    I’ve rode with Taxi …
    I’ve rode with Taxi Terry and heard Scott speak in person. Great speaker. Nuff said. He’s no George MaC

Leave a Comment

Please note: Comment moderation is enabled and may delay your comment. There is no need to resubmit your comment.

|