Business leader and #1 bestselling author Scott McKain speaks to a national sales audience of a top retailer and shares insights gleaned from an experience with a one-of-a-kind cab driver, “Taxi Terry.”
Duration : 0:6:31
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August 22nd, 2009 at 7:04 am
STATS. Because you …
STATS. Because you expect your CSR to provide exceptional service, resolving the customer’s issue and on to the next customer in 600 seconds. If not you threaten to fire them because they take too long with one customer. You asked!
August 22nd, 2009 at 7:04 am
Awesome!! Great …
Awesome!! Great advice! Follow it and your business can soar to new heights. Scott McKain is one of the best business minds and speakers in America.
August 22nd, 2009 at 7:04 am
i am an ex-london …
i am an ex-london cabbie & i can think of a few ‘taxi terrys’,always looking for return journeys to heathrow/gatwick/luton/standstead.lol lol
August 22nd, 2009 at 7:04 am
I’ve rode with Taxi …
I’ve rode with Taxi Terry and heard Scott speak in person. Great speaker. Nuff said. He’s no George MaC