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Scott McKain — Customer Service Lessons from “Taxi Terry”

Business leader and #1 bestselling author Scott McKain speaks to a national sales audience of a top retailer and shares insights gleaned from an experience with a one-of-a-kind cab driver, “Taxi Terry.”

Duration : 0:6:31


[youtube 7XNFYBB1j_Q]

This entry was posted on Saturday, August 22nd, 2009 at 7:04 am and is filed under marketing service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

4 Responses to “Scott McKain — Customer Service Lessons from “Taxi Terry””

  1. STATS. Because you …
    STATS. Because you expect your CSR to provide exceptional service, resolving the customer’s issue and on to the next customer in 600 seconds. If not you threaten to fire them because they take too long with one customer. You asked!

  2. Awesome!! Great …
    Awesome!! Great advice! Follow it and your business can soar to new heights. Scott McKain is one of the best business minds and speakers in America.

  3. i am an ex-london …
    i am an ex-london cabbie & i can think of a few ‘taxi terrys’,always looking for return journeys to heathrow/gatwick/luton/standstead.lol lol

  4. I’ve rode with Taxi …
    I’ve rode with Taxi Terry and heard Scott speak in person. Great speaker. Nuff said. He’s no George MaC

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