Comments on: Unreliable technology. Customer focus in computer sales and marketing, software support, mobile phone helplines and IT systems. Customer after sales service and quality urance, response times, brand damage. Conference keynote speaker http://www.maciowa.com/marketing-service/unreliable-technology-customer-focus-in-computer-sales-and-marketing-software-support-mobile-phone-helplines-and-it-systems-customer-after-sales-service-and-quality-urance-response-times-brand Marketing, Advertisting & Communication Fri, 23 Sep 2011 18:20:49 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Naitrikjha http://www.maciowa.com/marketing-service/unreliable-technology-customer-focus-in-computer-sales-and-marketing-software-support-mobile-phone-helplines-and-it-systems-customer-after-sales-service-and-quality-urance-response-times-brand/comment-page-1#comment-6469 Naitrikjha Mon, 24 Aug 2009 14:09:13 +0000 http://www.maciowa.com/marketing-service/unreliable-technology-customer-focus-in-computer-sales-and-marketing-software-support-mobile-phone-helplines-and-it-systems-customer-after-sales-service-and-quality-urance-response-times-brand#comment-6469 <b>Nice Video. Check ...</b> <br> Nice Video. Check out TubeViews (dotnet) If you need your video exposed, It has really helped me a bunch. Be blessed! I like what i watched. Nice Video. Check …
Nice Video. Check out TubeViews (dotnet) If you need your video exposed, It has really helped me a bunch. Be blessed!

I like what i watched.

]]> By: biantai888 http://www.maciowa.com/marketing-service/unreliable-technology-customer-focus-in-computer-sales-and-marketing-software-support-mobile-phone-helplines-and-it-systems-customer-after-sales-service-and-quality-urance-response-times-brand/comment-page-1#comment-6470 biantai888 Mon, 24 Aug 2009 14:09:13 +0000 http://www.maciowa.com/marketing-service/unreliable-technology-customer-focus-in-computer-sales-and-marketing-software-support-mobile-phone-helplines-and-it-systems-customer-after-sales-service-and-quality-urance-response-times-brand#comment-6470 <b>Thank you for this. ...</b> <br> Thank you for this. I may be very off-base, but it seems like systems designers make trade-offs between usability and functionality. Some products have many features but are difficult to use (PCs) and some products are very intuitive, but strictly limited in scope (iPods). This does not have to be the case! These concepts are not mutally exclusive. Provide beginners easy access to simplistic interfaces while providing advanced users with complete access. Thank you for this. …
Thank you for this.

I may be very off-base, but it seems like systems designers make trade-offs between usability and functionality.

Some products have many features but are difficult to use (PCs) and some products are very intuitive, but strictly limited in scope (iPods).

This does not have to be the case! These concepts are not mutally exclusive. Provide beginners easy access to simplistic interfaces while providing advanced users with complete access.

]]> By: pjvdixon http://www.maciowa.com/marketing-service/unreliable-technology-customer-focus-in-computer-sales-and-marketing-software-support-mobile-phone-helplines-and-it-systems-customer-after-sales-service-and-quality-urance-response-times-brand/comment-page-1#comment-6471 pjvdixon Mon, 24 Aug 2009 14:09:13 +0000 http://www.maciowa.com/marketing-service/unreliable-technology-customer-focus-in-computer-sales-and-marketing-software-support-mobile-phone-helplines-and-it-systems-customer-after-sales-service-and-quality-urance-response-times-brand#comment-6471 <b>I agree - customers ...</b> <br> I agree - customers deserve better technology. Scandal that systems sold which are so hard for consumers to use. Patrick Dixon I agree - customers …
I agree - customers deserve better technology. Scandal that systems sold which are so hard for consumers to use. Patrick Dixon

]]> By: Nkatsikanis http://www.maciowa.com/marketing-service/unreliable-technology-customer-focus-in-computer-sales-and-marketing-software-support-mobile-phone-helplines-and-it-systems-customer-after-sales-service-and-quality-urance-response-times-brand/comment-page-1#comment-6472 Nkatsikanis Mon, 24 Aug 2009 14:09:13 +0000 http://www.maciowa.com/marketing-service/unreliable-technology-customer-focus-in-computer-sales-and-marketing-software-support-mobile-phone-helplines-and-it-systems-customer-after-sales-service-and-quality-urance-response-times-brand#comment-6472 <b>I find that most of ...</b> <br> I find that most of my relatives need much help with computer stuff. I'm 23 and its taken my a good 6 years almost full time to master the computer. The trouble is most middle aged people feel its too late to learn about computers. I find that most of …
I find that most of my relatives need much help with computer stuff. I’m 23 and its taken my a good 6 years almost full time to master the computer. The trouble is most middle aged people feel its too late to learn about computers.

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