Ken Blanchard Consulting resource partner and corporate trainer Bernard Smalls shares the secrets to creating raving fan customers that brag about the service you give them. As Ken Blanchard says; “Profit is the applause we get for taking care of our customers!”
Duration : 0:3:49
Market research departments are routinely asked to validate the worthiness of an idea, to test new product or service concepts and to conduct customer satisfaction surveys. Surprisingly, very little market research is funded for the purpose of identifying unmet customer needs. But it could be — and by doing so it would transform the market [...]
Have you ever thought that a bagger can help you to build customer loyalty for your company. Watch this video you will come to know how a simple idea can help to build customer loyalty.
Duration : 0:3:16
http://www.globalchange.com Many companies sell technology which does not work. Example: most senior managers have problems getting mobile phones and PCs to synchronise properly, or find their systems crash, are bugged, unreliable - and do NOT work as claimed by manufacturers. This is a huge scandal and abuse of customer time and money. [...]
Business leader and #1 bestselling author Scott McKain speaks to a national sales audience of a top retailer and shares insights gleaned from an experience with a one-of-a-kind cab driver, “Taxi Terry.”
Duration : 0:6:31
When you have a product malfunction, this is how it should be taken care of. Pay attention all of you in the business of selling products and services.
Duration : 0:2:37
Watch top international motivational speaker Frank Furness share his hilarious stories on customer service.
Download free Ebooks at http://www.frankfurnessresources.com/downloads as well as 39 sales closing scripts at http://www.frankfurness.com
Duration : 0:4:40
Conversation with Lane Becker and Joshua Ross
Duration : 0:6:1
http://www.globalchange.com Customers suddenly change behaviour. New technology and mobile phone companies. Banks and financial institutions. Going why market research does not predict future trends reliably. How to get accurate results from market research, polls, surveys and focus groups. Consumer trends prediction. Futuring and futurists. Techniques for scenario building. [...]
Customer breaks up with advertising
Duration : 0:2:5